Eligibility and Supported Technologies
Taurus Technology maintains rigorous standards for technology support to ensure security, reliability, and optimal performance. Our support framework is built upon a foundation of vendor-backed, actively maintained technology ecosystems.
Supported Technology Criteria
All technologies under Taurus management must meet comprehensive eligibility requirements. We exclusively support non-end-of-life (non-EOL) systems that receive active vendor maintenance and security updates.
Hardware Requirements
- Active manufacturer warranty coverage
- Vendor-approved configurations
- Compatible with current management tools
- Meets minimum security standards
Software Requirements
- Current vendor support agreements
- Supported version releases
- Regular security patch availability
- Compliance with licensing terms
Critical Service Provision
Taurus reserves the right to suspend or limit services on technologies that are obsolete, unsupported, insecure, or outside manufacturer warranty.
This policy protects both your organization and ours from security vulnerabilities, compliance risks, and operational failures associated with unsupported systems.
Required Compliance Standards
- Security patching within vendor timelines
- Backup and disaster recovery protocols
- Configuration management standards
- Access control and authentication requirements
Our technology eligibility standards align with ISO27001 information security practices and SOC2 compliance frameworks, ensuring that every system under our care maintains the highest levels of security and operational integrity. Organizations seeking to engage Taurus services should conduct a technology audit to verify eligibility prior to onboarding.
Data Protection and Privacy
Taurus Technology recognizes that your data represents one of your organization's most valuable assets. We implement comprehensive data protection frameworks that exceed regulatory requirements and reflect industry-leading privacy practices.
GDPR Compliance
Full adherence to European Union General Data Protection Regulation standards for data subject rights, processing transparency, and breach notification.
CCPA Standards
Compliance with California Consumer Privacy Act requirements for data disclosure, consumer rights, and privacy protections.
Global Privacy Framework
Alignment with international data protection regulations including PIPEDA, LGPD, and other regional privacy legislation.
Data Processing Principles
All client data is processed exclusively for the purpose of service delivery. We operate under strict data minimization principles, collecting only information necessary to fulfill contractual obligations and deliver agreed services.
Processing Safeguards
- Data encryption in transit and at rest
- Role-based access controls
- Regular security audits and assessments
- Secure data retention and disposal procedures
- Incident response and breach notification protocols
Cross-Border Data Transfers
For services involving EU-to-U.S. data transfers, Taurus implements appropriate safeguards including Standard Contractual Clauses (SCCs) and supplementary security measures that meet European Data Protection Board guidance.
Privacy Policy
For comprehensive details on our data handling practices, processing activities, and privacy commitments, please review our complete Privacy Policy:
Subprocessor Management
When engaging subprocessors for specialized service delivery, all parties operate under contractual data protection obligations equivalent to our direct commitments to you.
Service Limitations and Liability
Scope Exclusions
While Taurus Technology strives for comprehensive service excellence, certain circumstances fall outside our service obligations and liability framework. Understanding these limitations ensures realistic expectations and proper risk allocation.
Systems and Technology
Taurus is not responsible for service failures, performance degradation, or security incidents arising from:
- Unsupported or end-of-life (EOL) technology systems
- Hardware or software outside active vendor warranty
- Systems modified without Taurus authorization
- Non-compliant technology configurations
- Client-managed infrastructure or applications
External Factors
Service interruptions or limitations resulting from:
- Third-party vendor outages or service failures
- Internet service provider disruptions
- Force majeure events (natural disasters, pandemics, etc.)
- Vendor discontinuation of products or support
- Government actions or regulatory changes
Client Actions
Issues stemming from:
- Client negligence or failure to follow procedures
- Unauthorized system modifications or configurations
- Failure to implement recommended security measures
- Non-compliance with client responsibilities outlined in Section 4
- Delayed or incomplete provision of required access or information
Liability Limitation Clause
Taurus Technology's aggregate liability for all claims arising from or related to services provided shall not exceed the total fees paid by the Client during the twelve (12) months preceding the claim.
This limitation applies regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise.
Excluded Damages
Under no circumstances shall Taurus be liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Data loss (subject to backup SLAs)
- Business interruption beyond direct service fees
- Reputational harm or goodwill loss
- Third-party claims or liabilities
These limitations reflect industry-standard risk allocation for managed service agreements and ensure sustainable, long-term service partnerships.
Pricing, Billing, and Renewals
Taurus Technology maintains transparent, predictable pricing structures designed to align with your budgetary planning and financial processes. All financial terms are clearly documented in engagement-specific agreements to prevent surprises and ensure mutual understanding.
Pricing Structure
Specific pricing, billing cycles, payment terms, and financial commitments are detailed within individual Statements of Work (SOWs) or formal engagement letters. Pricing models may include:
- Fixed monthly managed service fees
- Usage-based consumption pricing
- Project-based fixed-price agreements
- Hybrid models combining fixed and variable components
- Tiered pricing based on service levels or user counts
Payment Terms
Unless otherwise specified in your SOW, standard payment terms require remittance within thirty (30) days of invoice date. We accept various payment methods including wire transfer, ACH, and major credit cards. Late payments may incur interest charges as permitted by applicable law.
Automatic Renewal
Service agreements automatically renew for successive terms equivalent to the initial term unless either party provides written termination notice at least thirty (30) days prior to the renewal date.
This ensures service continuity and prevents unintended gaps in coverage.
01
Initial Pricing Established
Comprehensive pricing defined in SOW based on scope, requirements, and service levels
02
Regular Billing Cycles
Invoices issued according to agreed schedule (monthly, quarterly, or annually)
03
Annual Review Process
Periodic evaluation of pricing relative to scope changes, inflation, and market conditions
04
Adjustment Notification
Written notice provided in advance of any rate modifications or scope adjustments
Rate Adjustments
Taurus Technology reserves the right to adjust service rates with prior written notice to reflect changes in service scope, technology requirements, inflationary pressures, or market conditions. Rate adjustments typically occur at renewal periods and are communicated with sufficient advance notice to allow for budgetary planning. Significant scope expansions may trigger mid-term rate discussions to ensure fair compensation for expanded services.
Warranties and Disclaimers
Service Warranties
Taurus Technology provides services with professional-grade performance standards and commits to delivering managed services in a workmanlike manner consistent with industry best practices. Our warranties apply specifically to supported environments that meet the eligibility criteria outlined in Section 3.
Performance Commitments
For in-scope technologies under active vendor warranty and support, Taurus guarantees:
- Services performed by qualified technical professionals
- Adherence to documented service level agreements
- Application of industry-standard security practices
- Timely response to incidents per SLA commitments
- Professional competence in all service delivery
Quality Standards
Our service delivery aligns with internationally recognized quality frameworks including ISO27001 information security standards and SOC2 compliance controls. Regular audits and assessments verify ongoing adherence to these frameworks.
Critical Warranty Limitation
Support is limited to technologies actively maintained by the manufacturer or vendor. Systems outside warranty or support coverage are excluded from service obligations.
This limitation protects both parties from liability associated with obsolete, insecure, or unsupported technology systems.
Service Disclaimers
Except as expressly stated in these Terms and applicable SOWs, Taurus Technology provides services "as-is" for supported environments.
Excluded Warranties
Taurus specifically disclaims, to the maximum extent permitted by law:
- Implied warranties of merchantability
- Warranties of fitness for particular purpose
- Guarantees of uninterrupted or error-free service
- Warranties regarding third-party products or services
- Commitments beyond documented SLA parameters
These disclaimers represent standard industry practice for technology service providers and reflect the complex, interdependent nature of modern IT ecosystems where absolute guarantees are not feasible.
Jurisdiction and Governing Law
Given Taurus Technology's global operations spanning the United States and European Union, we implement a dual-governing structure that ensures legal compliance and accessibility for clients across jurisdictions while respecting regional legal frameworks.
United States Clients
For organizations headquartered in or primarily operating within the United States, these Terms of Service and all related service agreements shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law provisions.
California law provides a stable, well-established framework for technology services contracts and aligns with our U.S. operational headquarters in Los Angeles.
European Union Clients
For organizations headquartered in or primarily operating within the European Union or European Economic Area, these Terms of Service and all related service agreements shall be governed by and construed in accordance with the laws of the Netherlands.
Dutch law offers a robust legal framework aligned with EU commercial regulations and reflects our EU operational presence in Amsterdam.
Dispute Resolution Framework
Taurus Technology believes in collaborative resolution of disagreements through good-faith negotiation. Our multi-tiered dispute resolution approach prioritizes practical solutions while preserving business relationships.
Resolution Stages
- Direct Negotiation: Initial disputes should be addressed through direct communication between designated representatives from both parties
- Mediation: If direct negotiation fails, both parties agree to engage in good-faith mediation with a mutually acceptable neutral mediator
- Arbitration: Unresolved commercial disputes shall be submitted to binding arbitration before litigation, conducted in accordance with the rules of the applicable arbitration authority
- Litigation: Only after exhausting alternative resolution methods may parties pursue formal litigation
International Considerations
For engagements involving cross-border service delivery or multi-jurisdictional operations, parties may agree to additional dispute resolution provisions within the applicable SOW to address unique complexity.
Mutual Good-Faith Clause
Both Taurus Technology and Client commit to approaching all disputes with good faith, commercial reasonableness, and a genuine desire to preserve the business relationship while achieving fair resolution.
Language of Proceedings
All dispute resolution proceedings shall be conducted in English unless both parties mutually agree to an alternative language.
Costs and Fees
Each party typically bears its own legal costs and fees unless the arbitrator or court determines otherwise based on the merits of the dispute.
Updates to Terms
Taurus Technology operates in a dynamic technology landscape characterized by evolving security threats, regulatory changes, industry best practices, and service innovations. To maintain service excellence and legal compliance, periodic updates to these Terms of Service may be necessary.
Modification Rights
Taurus Technology reserves the right to modify, amend, or update these Terms of Service at any time to reflect:
- Changes in applicable laws or regulatory requirements
- Evolution of industry standards and best practices
- Introduction of new service offerings or capabilities
- Improvements to security or privacy frameworks
- Clarifications based on operational experience
- Adjustments to align with business strategy
Notification Process
When material changes to these Terms are implemented, Taurus will provide notice through multiple channels to ensure you remain informed:
- Email notification to primary contact addresses on file
- Prominent posting on our website at www.taurus.technology
- In-platform notifications for clients using Taurus portals
- Direct communication from account management teams
Acceptance of Updates
Continued use of Taurus Technology services following notification of Terms updates, or renewal of service agreements after modification, constitutes acceptance of the updated Terms.
This acceptance mechanism ensures service continuity while respecting your right to review changes.
Review Recommendations
We encourage clients to:
- Review update notifications promptly
- Maintain current contact information
- Consult legal counsel if needed
- Raise questions before renewal
Objection Rights
If you object to material Terms changes, you may terminate the service agreement upon written notice, subject to existing contractual commitments and notice periods defined in your SOW.
1
Terms Review
Taurus evaluates Terms periodically based on legal, operational, and strategic factors
2
Change Notification
Updates posted online and communicated via email with effective date clearly specified
3
Review Period
Clients have opportunity to review changes before effective date
4
Acceptance
Continued service use or renewal constitutes acceptance of modified Terms