Taurus Support
The Foundation
Reliable IT. Predictable Outcomes.
Proactive Support That Keeps Your Business Running
In today's fast-paced digital environment, reactive IT support simply isn't enough. Taurus Support delivers comprehensive managed IT services designed to anticipate issues before they impact your operations. Our proactive approach combines continuous monitoring, systematic patching, and preventive maintenance to ensure your infrastructure remains stable and secure.
We understand that downtime translates directly to lost revenue and diminished productivity. That's why our team works around the clock to maintain optimal system performance, applying security updates promptly and monitoring critical systems for early warning signs of potential problems.
Our service level agreements (SLAs) provide clear, measurable commitments to response times and resolution targets. You'll know exactly what to expect from your IT partner, with transparent reporting and regular performance reviews that demonstrate our commitment to your success.
Beyond basic maintenance, we provide strategic guidance to help you make informed technology decisions. Our managed services free your internal team to focus on innovation and business growth while we handle the day-to-day operational requirements of your IT infrastructure.
Comprehensive Service Tiers Designed for Your Needs
Choose the level of support that aligns with your organization's complexity, growth trajectory, and risk tolerance. Each tier builds upon the previous one, ensuring you have access to the right resources at the right time.
Essentials
Core IT Management for Growing Teams
- 24/5 helpdesk support with 4-hour response SLA
- Continuous system monitoring and alerting
- Monthly patch management and updates
- Basic backup verification and testing
- Vendor coordination and license management
- Quarterly technology health assessments
Perfect for organizations establishing their IT foundation with reliable, cost-effective support coverage during business hours.
Professional
Enhanced Protection with Round-the-Clock Coverage
- 24/7 Network Operations Center (NOC) monitoring
- 1-hour critical issue response guarantee
- Priority escalation pathways to senior engineers
- Complete IT lifecycle management and planning
- Advanced security monitoring and threat response
- Monthly strategic review meetings
Designed for businesses requiring always-on availability and sophisticated infrastructure management with minimal downtime risk.
Premium
Strategic Partnership with AI-Enhanced Support
- Dedicated virtual CIO (vCIO) for strategic planning
- AI-assisted triage and predictive maintenance
- 15-minute emergency response commitment
- Proactive capacity planning and optimization
- Custom automation and workflow development
- Executive-level quarterly business reviews
Our flagship offering combines cutting-edge technology with executive-level strategic guidance for mission-critical environments.
Measurable Business Benefits That Drive Success
Rock-Solid Stability
Eliminate the chaos of unexpected outages and system failures. Our proactive monitoring identifies and resolves potential issues before they escalate into business-disrupting problems. Your team experiences consistent, reliable access to the tools and systems they depend on daily, while you gain peace of mind knowing experts are watching over your infrastructure continuously.
Predictable Cost Control
Transform unpredictable IT expenses into a manageable monthly operational cost. Our fixed-rate pricing eliminates budget surprises from emergency repairs and unplanned projects. You'll reduce total cost of ownership through optimized licensing, extended hardware lifecycles, and prevention of costly catastrophic failures. Financial planning becomes straightforward with transparent, predictable IT budgeting.
Enhanced Productivity
When systems work seamlessly, your team works at peak efficiency. Minimize disruptions from technical issues and reduce time wasted waiting for IT support. Our rapid response times and first-call resolution rates mean employees spend less time troubleshooting and more time contributing to core business objectives. Technology becomes an enabler, not an obstacle.
The Taurus Difference in Numbers
Our commitment to excellence is reflected in our performance metrics. We don't just promise reliability—we deliver it consistently across our entire client base. These aren't aspirational goals; they're the results we achieve month after month through disciplined processes, skilled engineers, and cutting-edge monitoring tools.
Industry Recognition: Taurus Support has maintained our 99.98% uptime achievement for 36 consecutive months, significantly exceeding industry standards and demonstrating our unwavering commitment to operational excellence.
Proven Results Across Industries
99.98%
Client Uptime Achievement
Average system availability across all managed clients over the past three years—setting the industry benchmark for reliability.
18min
Average Response Time
Mean time to initial response for critical issues, ensuring your urgent problems receive immediate expert attention.
94%
First-Call Resolution
Percentage of support tickets resolved on initial contact, minimizing disruption and maximizing user satisfaction.
47%
Cost Reduction
Average decrease in total IT spending reported by clients within their first year of partnering with Taurus Support.
"Taurus Support transformed our IT from a constant source of frustration into a strategic asset."Since partnering with Taurus, we've experienced zero unplanned downtime in 18 months. Their proactive approach identified and resolved issues we didn't even know existed. The Premium tier's vCIO services have been instrumental in aligning our technology roadmap with business growth objectives. Our internal team can finally focus on innovation instead of firefighting daily crises.— Marcus Chen, Chief Operating Officer
Horizon Financial Services
Ready to Build a Stable Foundation?
Don't let IT uncertainty hold your business back. Whether you're experiencing frequent disruptions, facing budget unpredictability, or simply want to elevate your technology capabilities, Taurus Support has a solution tailored to your needs.
Our team of certified engineers and strategic advisors is ready to assess your current environment and design a support plan that delivers measurable improvements. Take the first step toward predictable, reliable IT operations.
01
Initial Consultation
Discuss your challenges, requirements, and business objectives with our solutions team.
02
Infrastructure Assessment
We analyze your current environment to identify gaps, risks, and optimization opportunities.
03
Tailored Proposal
Receive a customized service plan with clear SLAs, pricing, and implementation timeline.
04
Seamless Onboarding
Our team handles the transition with minimal disruption to your daily operations.